Privacy Policy

For Ana Cardim, your privacy is essential. For this reason, through our Privacy Policy, we guarantee security in the processing of the personal data of our customers and visitors. By visiting and using the website, both to browse the site and to visit or purchase products in the available store or in any other way to interact with us, you confirm that you have read this Privacy Policy. Make sure you read it carefully. If you do not agree with any information in our Privacy Policy or our Terms and Conditions, you must leave this website immediately.

Who we are?
Your data will be processed by Ana Cardim, legal entity with NIF 213227568 and tax office at Rua Francisco Metrass, n.º 34-1º, 1350-145 Lisboa, Portugal, with the telephone number +351 939603297, collectively referred to as “Ana Cardim”, “we”, “us” or “our” in this privacy notice).

What personal information do we collect about you?
We collect personal information about you when you access and use our website, when you register for an account or subscribe to our newsletter, when you purchase a product in our store/workshop, when you request support as a customer, when you contact us (whether in writing, by email, by phone or in any other way), when you publish content on our social media pages or when you visit our store/workshop. The types of personal data we process may include: (a) general personal information (first name, last name, gender, date of birth), (b) contact information (billing address, delivery address, email address and phone number), (c) payment information (bank account and credit card information), (d) technical data (Internet Protocol [IP] address, login data, browser type and version, time zone and location setting, browser extension types and versions, operating system and other technologies on the devices you use to access this website), (e) behavioral data (name username and password, purchase history, time spent on the site, items clicked on, etc.).

Why do we keep and use your information?
We use your information for the purpose of sending you promotional and marketing communications, with news and exclusive news about our products, to facilitate access to our products and services and to place orders for products, process your purchases, process payments, respond to any correspondence from you, including comments, complaints and technical issues, and to generally manage your account on our store.

Is it necessary for you to provide personal information?
You are under no obligation to provide such information, but we may not be able to process your order or send you the necessary order and shipment confirmation emails if you do not provide us with certain information that we request. Consequently, the failure to provide personal data may constitute, in certain cases, a legitimate and justified reason for us not to process your order regarding the purchase of products sold on our website. However, you will receive a notification if this happens.
Who do we share your personal information with?
Any external entity that processes your data on our behalf will be subject to security and confidentiality obligations in accordance with this Privacy Policy and applicable data protection laws. Under certain circumstances, we may be required to disclose personal information about you by law, court order or governmental authority, and we reserve the right to comply with such legally binding requirements. From time to time, it may be necessary for us to transfer your information internationally . The personal information you provide to us may be processed by us or by service providers within or outside the EU. However, we will always take reasonable steps to ensure that your information receives the level of protection required of us under, and in compliance with this Privacy Policy and applicable data protection laws and in compliance with current legally recognized data transfer mechanisms.

What are your rights regarding your personal information?
You have the following rights regarding your personal data:

  1. the right to request a copy of your personal data that we hold,
  2. the right to request rectification of any personal data we hold that are inaccurate or incomplete, without undue delay,
  3. the right to request the deletion of any personal data about you that we hold, without undue delay,
  4. the right to request restriction of the processing of your data,
  5. the right to request the transfer of your information to another controller, and
  6. the right to object, at any time, to certain types of processing of your personal data carried out by us.

If you have an online customer account, you can correct or update your information by logging into your account on the site.

If you are not satisfied with a response you receive from us, you also have the right to submit a complaint to the National Data Protection Commission ( if you believe that your rights regarding your personal data have been infringed. However, we appreciate you allowing us to deal with your queries before approaching the data protection authority.

How long do we keep your information?
We only keep your personal data for as long as is reasonably necessary to carry out the purpose for which it was collected. If you indicate to us that you would like to delete your account, we will take the necessary steps to delete all the personal data we hold about you as soon as they cease to exist. be necessary for us. However, it may be necessary for us to retain certain personal information, even after a customer account is closed or deleted, in order to enforce our terms, to protect against fraud, to identify, issue or resolve legal claims, and to properly maintain of records.

How do we protect the personal information you provide to us?
During the period in which we keep your data, we apply adequate security measures to prevent the accidental loss, use or unauthorized access of your personal information. We regularly review our systems and security policies to ensure the security and protection of your data. Unfortunately, and despite all our efforts to maintain the security of your personal data, we cannot guarantee the security of the personal information that you send us. and we cannot be held responsible for any losses you may incur if an outside party attempts unauthorized access to any data you provide to us. Additionally, you are responsible for maintaining the strength and confidentiality of your login credentials. our website may contain links to other websites that are beyond our control. We accept no responsibility for the privacy practices, the data collected or the content of such websites. If you access such third-party websites, make sure you read their privacy policies carefully before providing them with any personal data.

A cookie is a small file that can be placed on your device by our website that stores and sometimes tracks information about your use of the website. Cookies help determine usage, interest and number of visits to the website and allow us to recognize you and improve your experience on the website. Like many other websites, we place cookies on your device to help us improve your experience while browsing our site. You acknowledge and agree that by continuing to use our site without managing your cookie options and preferences, you provide your consent to our cookie settings and agree that you understand this Cookie Policy. Most internet browsers are initially set to accept cookies, but you can change their settings to disable them on every website you visit. However, please be aware that certain features of our website may not work if you delete or disable cookies, and similarly, restricting certain cookies will affect your user experience, we will only process this personal data in accordance with the provisions of this policy.

How can you contact us?
You can contact us regarding any issues related to the processing of your personal data, as well as the exercise of your rights mentioned herein, through a written request addressed to or by postal mail addressed to our atelier: Rua do Sol ao Rato, 21 – 3ºEsq 1250-261 Lisboa. Portugal

Please note that we may update this Privacy Policy from time to time. For that reason, we ask that you review this document from time to time to stay up-to-date.